Monosemy Terms of Service v4

Publication date: August 29, 2026, 10:00 KST
Effective date for new Users: August 29, 2026, 10:00 KST
Effective date for existing Users: September 29, 2026, 00:00 KST

If you reside in the United States, Chapter 12 (Country-Specific Supplemental Terms) applies to you. It contains a binding arbitration agreement, a class action waiver, and a jury trial waiver. Please read Article 39 carefully.

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms set out the rights, obligations, and responsibilities of Monote Labs Co., Ltd. ("the Company") and its users in connection with the use of Monosemy and related web and application services.

Article 2 (Definitions)

"Service" means Monosemy and its related web and application services, artificial intelligence features, note creation, storage, and synchronization features, and other related services provided by the Company.
"User" means a person who uses the Service under these Terms.
"Member" means a User who has entered into a service agreement with the Company and been granted an account.
"Account" means the email address, social login identifier, ID, or other identifying information a Member sets or the Company assigns for identification and use of the Service.
"Password" means the information a Member sets, or that is managed through an authentication method, to verify the Member and protect the Account.
"Trial Feature" means a service or feature the Company provides on a limited or public basis to test and improve functionality, performance, stability, or user experience. The Company indicates that a feature is in trial operation on screen or by notice.
"Digital Content" means data or information consisting of codes, characters, figures, colors, voice, sound, images, video, or any combination of them, and services the Company provides online.
"User Content" means notes, handwriting, sketches, images, text, files, commands, requests, settings, and other material a User creates, enters, uploads, stores, or transmits in the Service, or generates in the course of using it.
"AI Feature" means a feature that analyzes User Content or a User's request to provide summarization, search, conversion, classification, generation, assisted answers, note organization, or similar results using artificial intelligence.
"AI Output" means text, images, structured notes, analyses, answers, and other results generated or recommended through an AI Feature.
"External Service" means a third-party service the Company uses to provide the Service, such as cloud, storage, authentication, push notification, or external AI APIs.
"Paid Service" means a subscription, points, credits, storage, advanced feature, team feature, or other paid Digital Content the Company provides for consideration.
"Points" or "Credits" mean an electronic means of use the Company may issue or grant for a Paid Service or a specific feature.

Article 3 (Posting and Amendment of these Terms)

① The Company posts these Terms on the initial screen, settings screen, website, or a linked screen so Users can readily review them.

② The Company may amend these Terms to the extent permitted without violating applicable laws, including the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Personal Information Protection Act.

③ Where the Company amends these Terms, it will state the effective date and the reason and give notice within the Service, by email, or by another appropriate method for the following periods:

Amendments unfavorable to Users or otherwise material: from 30 days before the effective date until the effective date
Other amendments: from 7 days before the effective date until the effective date

④ If the Company clearly states, when giving notice under paragraph 3, that a User who does not agree to the amended Terms may terminate the service agreement and that failure to terminate within a stated period will be treated as agreement, and the User does not terminate within that period, the User is deemed to have agreed to the amended Terms. Where the law requires express consent, the Company will obtain separate consent.

⑤ A User who does not agree to the amended Terms may terminate the service agreement. Where the Company has a legitimate reason why the prior Terms cannot continue to apply to a User who has not agreed, the Company may restrict use of the Service or terminate the agreement.

Article 4 (Interpretation)

① The Company interprets these Terms fairly and in good faith, and does not interpret them differently for different Users.

② Matters not provided for in these Terms are governed by applicable law, the Privacy Policy, individual policies, and any agreement between the Company and the User.

③ Where these Terms conflict with the Privacy Policy in relation to the processing of personal information, the Privacy Policy prevails as to that processing.

Article 5 (Individual Agreements and Policies)

① Where the Company and a User have agreed to terms different from these Terms, that agreement prevails.

② The Company may maintain individual policies for the detailed operation of the Service, including trial operation policies, paid service policies, refund policies, community policies, AI feature guidance, and the Privacy Policy.

③ Where the Company establishes or amends an individual policy that materially affects Users' rights or obligations, it gives notice in the manner set out in Article 3.

④ Individual policies form part of these Terms. Where an individual policy conflicts with a mandatory provision of applicable law, the law prevails.

Chapter 2. Service Agreement and Accounts

Article 6 (Formation of the Agreement)

① The service agreement is formed when a User agrees to these Terms, the Privacy Policy, and other required disclosures, applies for membership or use of the Service, and the Company accepts the application.

② The Company may decline or defer acceptance where:

the applicant used another person's information or false information;
the applicant did not provide, or incorrectly provided, information the Company requested;
the applicant has previously been restricted for violating these Terms or applicable law;
providing the Service is technically or operationally difficult;
the applicant is a child under 14; or
the Company reasonably determines that entering into the agreement is otherwise inappropriate.

③ The Company may limit the number of registrations, eligible users, period, or scope of features in order to operate the Service stably.

Article 7 (Minors)

① The Company does not permit children under 14 to register or use the Service unless it provides a separate procedure for obtaining the consent of a legal representative.

② Where a minor aged 14 or over has used a Paid Service without the consent of a legal representative, the minor or the legal representative may cancel that contract in accordance with applicable law, except where the law does not permit cancellation.

③ The Company may request additional information to the extent necessary to verify the consent of a legal representative.

④ Matters concerning restrictions on use by minors, cancellation, and refunds that are not provided for here are governed by applicable law.

Article 8 (Account and Password)

① A Member must manage their Account and Password with the care of a good administrator and may not allow a third party to use them or transfer, lend, or pledge them.

② A Member who becomes aware of account theft or unauthorized third-party use must notify the Company immediately and follow the Company's guidance.

③ The Company is not liable for damage arising from a Member's breach of paragraph 1 or 2, except to the extent of the Company's intent or negligence.

Article 9 (Notices to Members)

① The Company may give individual notice by the email address the Member provided, in-service notification, push notification, or another contact method the Member has designated.

② Where the Company gives notice to all Users, posting on the in-service notice board, initial screen, or website for at least 7 days may substitute for individual notice. Matters that materially affect a Member's rights or obligations are notified individually.

③ The Company may provide non-commercial information such as operational, security, account, policy change, and outage notices. Commercial advertising is sent only with the User's prior consent, and the User may withdraw that consent at any time.

Chapter 3. Provision and Trial Operation of the Service

Article 10 (Provision of the Service)

① The Company may provide:

note creation, handwriting, sketching, image and text input, and storage features;
AI Features such as organization, search, conversion, summarization, and analysis of User Content;
display, editing, storage, and synchronization of notes and AI Output;
account, notification, and customer support features; and
other related features the Company determines.

② The Company may specify the content, method of use, supported environments, and scope of the Service on screen or by separate notice.

③ The Company may change, improve, or replace all or part of the Service as operationally or technically necessary.

Article 11 (Trial Features)

① The Company may provide Trial Features to assess functionality, performance, stability, user experience, and potential improvements to AI Features. Trial operation of the Service as a whole ends at 00:00 KST on September 29, 2026. From that time, Trial Features are limited to features the Company individually designates and identifies as such. The Company indicates trial operation of those features on screen or by notice, and will give notice under Article 3 when their trial operation ends.

② Trial Features may change in function, screen, policy, scope, and supported environment at any time, and may be restricted or discontinued.

③ While using Trial Features, User Content, settings, AI Output, and usage records may be damaged, lost, delayed, or altered due to errors, outages, updates, policy changes, or External Service limitations.

④ Users must separately back up important User Content. The Company will use reasonable efforts to provide the Service stably but, as to Trial Features only, does not guarantee the integrity, continuity, or point-in-time recoverability of all data. This paragraph does not apply to services that are not Trial Features.

⑤ Trial Features are in principle provided free of charge. Where the Company converts a Trial Feature to a Paid Service or provides a Paid Service, it will disclose the price, payment terms, term, and refund conditions in advance and obtain the User's separate consent.

⑥ The Company may discontinue a Trial Feature where the testing purpose has been achieved or where operationally, technically, legally, or policy-wise necessary. The Company will give advance notice where reasonably possible.

⑦ Trial Features are provided for the purpose of testing and improving the Service and AI Features. The Company processes User Content and usage records to the extent necessary to provide and operate the Service. Processing for the improvement and research of AI models and features is performed only where the User has given separate consent. Details are set out in the Privacy Policy.

Article 12 (Service Hours and Interruption)

① The Company endeavors to provide the Service 24 hours a day, year-round, absent special circumstances.

② The Company may suspend or restrict all or part of the Service where:

inspection, repair, replacement, outage response, or updates are required;
an External Service such as a network, cloud, storage, or external AI API is impaired or restricted;
abnormal use or a security threat interferes with operation of the Service;
force majeure such as natural disaster, war, power failure, network failure, or governmental action occurs; or
there is other substantial operational or technical reason.

③ The Company gives advance notice of a planned suspension or restriction. Where advance notice is not possible for unavoidable reasons, notice may be given afterwards.

④ The Company is not liable for service interruption, outage, or data damage or loss occurring without the Company's intent or negligence.

Article 13 (Device Permissions)

① Where the Company needs to access information stored on, or functions of, a User's device to provide the Service, it discloses the permissions and the reasons they are needed so the User can clearly understand them, and obtains consent.

② The Company does not refuse use of the entire Service solely because a User has not consented to an optional permission that is not essential to providing the Service. Use of features requiring that permission may be limited.

Chapter 4. AI Features and User Content

Article 14 (Provision of AI Features)

① The Company may provide AI Features by analyzing User Content that the User selects or submits.

② AI Features are intended to assist a User's note-taking and thinking process, including recognition, summarization, organization, search, conversion, answer generation, error detection, and recommendation.

③ The Company endeavors to improve the quality and stability of AI Features. Because AI Features rely on probabilistic and automated processing, the Company does not guarantee that AI Output is always accurate, complete, or suitable for the User's purpose.

④ Users must review AI Output themselves before relying on it.

⑤ Users must not use AI Output as the sole basis for decisions affecting medical, legal, financial, safety, life or bodily, admissions or employment matters, or other significant rights or obligations.

⑥ The specific scope, supported formats, and limitations of AI Features are as set out on screen or in separate guidance.

Article 15 (Rights in User Content)

① Rights in User Content belong, in principle, to the User who created or lawfully holds it.

② The Company may store, reproduce, display, transmit, convert, analyze, and process User Content to the extent necessary to provide the Service and AI Features to the User under these Terms.

③ The Company may process User Content and usage records to the extent necessary for service operation, error correction, security, customer support, quality improvement, and feature improvement. Processing of personal information is governed by the Privacy Policy.

④ The Company uses User Content for the improvement and research of AI models and features (including model development, review of AI response quality, and analysis of error causes) only where the User has given consent separately from any required consent. That consent is optional, and a User who declines may use every feature of the Service without restriction. The Company anonymizes such information at the point of collection so that no individual can be identified, and operates an automatic procedure to detect and remove personal information before storage, the scope of which it continues to expand. If a User withdraws consent, all further collection stops immediately; information already collected cannot be linked to an individual and therefore cannot be individually accessed or deleted. Information from accounts indicated as under 14, from Users who have not registered, and from accounts that have requested deletion is excluded. Sensitive information is not collected or used for improvement or research, and is deleted without delay if found. Details are set out in the Privacy Policy.

⑤ This Article does not mean that the Company acquires ownership of User Content.

⑥ Users must hold the necessary rights, or have proper authorization, for User Content they enter or upload.

Article 16 (Rights in and Use of AI Output)

① A User may use AI Output generated in the course of using the Service, to the extent it does not infringe applicable law or third-party rights.

② AI Output varies with the User's input, settings, service environment, and model characteristics, and identical or similar output may be generated for other Users.

③ Users must comply with applicable law, third-party rights, and these Terms when using AI Output, and must not present AI Output as verified or officially endorsed by the Company.

④ The Company does not guarantee that AI Output does not infringe third-party rights or applicable law. Users must review AI Output themselves before publishing it or using it commercially.

Article 17 (Use of External Services)

① The Company may use External Services such as cloud, storage, authentication, push notification, external AI APIs, web search, formula computation, and map and graph display. The list of External Services in use and the items processed are disclosed in the Privacy Policy.

② Outages, maintenance, policy changes, pricing changes, usage restrictions, or legal restrictions affecting an External Service may delay, restrict, change, or interrupt part of the Service.

③ Where personal information is entrusted to a processor or transferred abroad in the course of using an External Service, the Company discloses that fact or obtains the necessary consent under the Privacy Policy.

Chapter 5. User Obligations and Restrictions on Use

Article 18 (General Obligations)

① Users must comply with these Terms, applicable law, individual policies, and the Company's guidance when using the Service.

② Users must use the Service for its normal purpose and in a normal manner, and must not interfere with the Company's operation of the Service or with other Users' use of it.

Article 19 (Prohibited Conduct)

Users must not:

register or use the Service with another person's information or false information;
misappropriate another person's account, or transfer, lend, sell, or share an account;
enter, upload, disclose, or process another person's personal information, sensitive information, confidential information, or trade secrets without authority;
infringe a third party's copyright, trademark, likeness, reputation, privacy, or other rights;
enter, post, or transmit, or request the generation of, information that is obscene, violent, hateful, discriminatory, self-harming, criminal, fraudulent, related to hacking, unlawful manufacture, or unlawful trade, or otherwise contrary to law or public order;
use AI Features to carry out or promote unlawful acts, rights infringement, security breaches, deception, or academic or examination misconduct;
reverse engineer, decompile, gain unauthorized access to, probe, circumvent, breach, or interfere with the Service, servers, networks, AI models, or security systems;
use crawling, scraping, automated tools, or bots to use the Service or collect data in a manner the Company has not permitted;
send abnormally excessive requests that interfere with operation of the Service or other Users' use of it;
resell, lease, broker, or transfer access to the Service for commercial purposes without the Company's prior consent;
cause confusion by presenting the Company's or the Service's name, logo, or AI Output as officially endorsed by the Company; or
otherwise act contrary to applicable law, these Terms, individual policies, or the Company's legitimate guidance.

Article 20 (Removal and Interim Measures for Posted Information)

① Where information a User posts in a public area of the Service or provides to other Users violates the law, these Terms, or individual policies, or infringes a third party's rights, the Company may delete it, make it private, restrict access to it, or take other necessary interim measures.

② The Company notifies the User of the reason where reasonably possible. Where legally restricted, where harm may spread, where security requires it, or where urgent action is needed, notice may be given afterwards.

Article 21 (Restrictions on Use and Loss of Membership)

① Where a User violates these Terms, applicable law, or an individual policy, the Company may restrict use by warning, temporary suspension, feature restriction, account suspension, or termination of membership.

② The Company notifies the User of the reason and content of the measure and gives the User a reasonable period to respond. Where urgent security needs, legal violations, or the risk of spreading harm exist, the Company may act first and provide an opportunity to respond afterwards.

③ The Company may claim damages where a User's violation causes loss.

Chapter 6. Personal Information and Data

Article 22 (Protection of Personal Information)

① The Company complies with the Personal Information Protection Act and other applicable laws regarding the collection, use, provision, entrustment, storage, and destruction of personal information.

② The Company publishes a separate Privacy Policy. Specific matters concerning the processing of personal information, including personal information contained in User Content, are governed by that Privacy Policy.

③ AI processing of User Content, use of External Services, entrustment of processing, international transfer, pseudonymization, anonymization, use for AI model and feature improvement and research, and retention periods are governed by the Privacy Policy. Use for AI model and feature improvement and research is performed only where the User has given separate consent.

④ The Company does not intentionally collect sensitive information such as health information or philosophical beliefs. Because Users write freely in their notes, such information may be included, and Users are advised not to enter sensitive information into the Service.

⑤ Where the Company becomes aware of an urgent security threat such as a security incident, account takeover, or system abuse, it first reviews content-free error, access, and request metadata and security indicators. Only where those records are insufficient and there is an imminent risk of further harm may the Company temporarily collect and review processing records relating to User Content passing through its servers in the course of providing AI Features that are directly related to the incident and limited to the minimum necessary. The Company uses automated masking and other safeguards to minimize exposure of personal and sensitive information, limits access to personnel necessary for incident response, logs access, and destroys the records as soon as the purpose is achieved. If the Company learns that sensitive information is included, it does not use that information in the analysis and deletes it without undue delay unless law otherwise permits the processing or the User has separately consented. Details are governed by the Privacy Policy.

Article 23 (Withdrawal of Membership and Data Handling)

① A Member may request withdrawal at any time in accordance with the Company's procedures, and the Company handles the request under applicable law and the Privacy Policy.

② Upon a withdrawal request the service agreement terminates, and the Company retains the Member's information and backup data for 30 days from the date of the request so that the account can be restored, after which it destroys them. During that period the Member may request restoration.

③ The Company may retain necessary information for the period set out in the Privacy Policy where there is a legitimate reason, such as prevention of misuse, response to restoration requests, handling of inquiries and disputes, or compliance with legal obligations.

④ Information collected for improvement and research under Article 15(4) is anonymized at the point of collection and cannot be attributed to an individual, and is therefore not subject to individual destruction on withdrawal. Information collected before August 10, 2026 under the prior Terms is destroyed immediately upon a withdrawal request and is not restored even if the account is restored during the period in paragraph 2.

⑤ The Company may use information that has been anonymized so that no individual can be identified, even in combination with other information, for service improvement, statistics, research, and AI model development.

Chapter 7. Paid Services, Payment, and Refunds

Article 24 (Relationship Between Free and Paid Services)

① Services the Company indicates as free are provided free of charge.

② Where the Company provides Paid Services, Points, Credits, subscriptions, paid AI features, additional storage, or team features, this Chapter applies.

③ Where the Company converts a free service to a Paid Service or newly provides a Paid Service, it discloses the price, payment method, payment timing, term, withdrawal and refund conditions, and whether payment recurs, and obtains the User's separate consent in advance.

④ Use of a free service does not by itself enroll a User in a Paid Service or trigger a charge.

Article 25 (Payment for Paid Services)

① Users pay for Paid Services by the method the Company displays on screen or on a separate payment screen.

② Where electronic payment is made, the Company enables the User to review and consent to the following before payment:

the content, type, and term of the Paid Service;
the price, payment method, and payment timing;
whether payment recurs automatically;
withdrawal, termination, and refund conditions; and
other matters required to be disclosed by law.

③ Where a User has paid an incorrect amount, the Company refunds the overpayment in accordance with applicable law and its refund policy.

Article 26 (Recurring Payment and Conversion to Paid Service)

① Where the Company provides a Paid Service on a recurring or subscription basis, it discloses the amount, timing, payment method, and cancellation method before payment.

② Where a free trial converts to a paid subscription, the Company obtains the User's separate consent before conversion. Where the User does not consent, no Paid Service agreement is formed.

③ Automatic renewal, cancellation, and refunds are governed by the on-screen terms or a separate paid service policy.

Article 27 (Withdrawal of Subscription and Refunds)

① Withdrawal, rescission, termination, and refunds for Paid Services are governed by applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Content Industry Promotion Act, and the Content User Protection Guidelines, as well as the Company's paid service policy.

② Users may withdraw within the period and by the method provided by law. Where withdrawal is restricted by law — for example where the provision of Digital Content has begun, or where Digital Content was individually generated or processed at the User's request — the Company discloses that in advance and takes necessary measures.

③ Where the Company provided a Paid Service differing from what it advertised or from the agreement, the User may seek withdrawal, rescission, termination, or a refund as provided by law.

Chapter 8. Damages and Limitation of Liability

Article 28 (Damages)

① Where the Company or a User causes loss to the other by violating these Terms or applicable law, that party must compensate the loss.

② A party is not liable where it proves the absence of intent or negligence, unless the law provides otherwise.

Article 29 (Limitation of the Company's Liability)

① The Company is not liable where it cannot provide the Service due to natural disaster, war, power failure, network failure, External Service outage, the User's fault, or another cause beyond the Company's reasonable control.

② The Company is not liable for loss a User suffers through careless management of their account, device, network, backups, or User Content, except to the extent of the Company's intent or negligence.

③ The Company does not guarantee the accuracy, completeness, currency, fitness for a particular purpose, or non-infringement of AI Output. The Company remains liable, as provided by law, for loss caused by its intent or gross negligence.

④ The Company bears liability in connection with services provided free of charge to the extent permitted by applicable law. This paragraph is not to be construed as excluding liability for the Company's intent or gross negligence.

⑤ The Company has no obligation to intervene in disputes between Users or between a User and a third party, and is not liable for loss arising from such disputes absent the Company's intent or negligence.

Article 30 (Damages Relating to Personal Information)

Damages and statutory damages for the loss, theft, leakage, forgery, alteration, or damage of personal information are governed by the Personal Information Protection Act and other applicable laws.

Chapter 9. Termination and Discontinuation of the Service

Article 31 (Termination by the User)

① A User may terminate the service agreement at any time in accordance with the Company's procedures.

② Termination and refunds for Paid Services are governed by Chapter 7 and any separate paid service policy.

Article 32 (Termination by the Company)

① The Company may terminate the service agreement where a User materially violates these Terms or applicable law, significantly interferes with operation of the Service, or where another material reason makes continuation of the agreement untenable.

② The Company notifies the User of the reason and gives an opportunity to respond. Where urgent action is required, the Company may act first and notify afterwards.

Article 33 (Discontinuation of the Service)

① The Company may discontinue all or part of the Service as commercially, operationally, or technically necessary.

② Where the Company discontinues the Service, it gives advance notice of the discontinuation date, the reason, how User data will be handled, and any refund method for Paid Services.

③ A Trial Feature may not become a permanent feature. Data handling on discontinuation of a Trial Feature is governed by the Privacy Policy and separate guidance.

Chapter 10. Dispute Resolution and Jurisdiction

Article 34 (Dispute Resolution)

① The Company and Users will endeavor in good faith to resolve any dispute arising in connection with the Service.

② Where a dispute is not resolved by discussion, a User may apply for mediation to a competent dispute mediation body, such as the Content Dispute Mediation Committee, the Consumer Dispute Mediation Committee, the Personal Information Dispute Mediation Committee, or the Electronic Document and Electronic Transaction Dispute Mediation Committee.

Article 35 (Governing Law and Jurisdiction)

① These Terms are interpreted and applied in accordance with the laws of the Republic of Korea.

② An action between the Company and a User who is a consumer is brought in the court having jurisdiction over the User's address at the time the action is filed, or over the User's residence if there is no address.

③ An action between the Company and a User who is not a consumer is brought in the court determined under the Civil Procedure Act and other applicable law.

④ However, where the law of the country in which the User resides provides otherwise as to the interpretation of these Terms or jurisdiction, that law applies. For Users to whom the country-specific supplemental terms in Chapter 12 apply, those supplemental terms prevail over this Article.

Chapter 11. Miscellaneous

Article 36 (Assignment)

① A User may not assign, lend, or pledge rights or obligations under these Terms to a third party without the Company's prior consent.

② Where the operator of the Service changes through merger, division, or transfer of all or part of the business, the Company may transfer its rights and obligations under these Terms to the successor. The Company gives advance notice of the subject, reason, and timing under Article 3, and a User who does not agree may terminate the service agreement.

③ Transfer of personal information under paragraph 2 is governed by Article 27 of the Personal Information Protection Act and the Privacy Policy.

Article 37 (Severability)

If any provision of these Terms is held invalid or unenforceable under applicable law, the remaining provisions remain in effect.

Chapter 12. Country-Specific Supplemental Terms

Article 38 (Application of Supplemental Terms)

① Users residing in certain countries are additionally subject to the supplemental terms in this Chapter.

② Where a supplemental term conflicts with another provision of these Terms, the supplemental term prevails for that User.

③ Supplemental terms do not limit rights guaranteed to a User by the law of the User's country of residence.

Article 39 (Supplemental Terms for Users Residing in the United States)

This Article applies to Users who reside in the United States at the time they use the Service.

① Informal Dispute Resolution. Before commencing arbitration or litigation, the User and the Company will each first send the other written notice describing the dispute and the relief sought, and will negotiate in good faith for 60 days from the date of that notice. The User sends notice to support@monote.it; the Company sends notice to the email address registered to the User's account.

② Agreement to Arbitrate. Any dispute not resolved under paragraph 1 will be finally resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in the county where the User resides or at a location the parties agree, and may proceed on documents or by videoconference if the User elects. The Federal Arbitration Act governs this agreement to arbitrate. If the American Arbitration Association is unable or unwilling to administer the dispute, the parties will arbitrate under the consumer arbitration rules of JAMS or another established arbitration provider the parties agree upon; if they cannot agree, a court may appoint an arbitrator under Section 5 of the Federal Arbitration Act. The designation of any particular arbitration provider is not integral to this agreement to arbitrate, and the unavailability of a designated provider does not render this Article unenforceable.

③ Exceptions to Arbitration. The following are excluded from arbitration:

individual claims within the jurisdiction of a small claims court, which either party may bring in that court;
claims for injunctive relief concerning intellectual property infringement; and
individual claims relating to sexual assault or sexual harassment, which the User may bring in arbitration or in court at the User's election.

④ Waiver of Class Actions and Class Arbitration. The User and the Company may bring claims only in an individual capacity, and not as a plaintiff or member of a class action, or in a class or representative arbitration proceeding. The arbitrator has no authority to consolidate the claims of multiple Users or to preside over any class proceeding.

⑤ Jury Trial Waiver. For disputes resolved by arbitration under this Article, the User and the Company waive any right to a trial by jury.

⑥ Mass Arbitration Procedure. Where 25 or more arbitration demands raising substantially similar issues are filed by, or with the coordination of, the same or related counsel, the parties agree that the demands will be grouped into batches of no more than 100 and resolved sequentially. The outcome of each batch may inform negotiations to resolve the remaining demands, and all applicable limitations periods are tolled for demands awaiting their batch.

⑦ Right to Opt Out of Arbitration. A User may opt out of paragraphs 2 through 6 by sending written notice to support@monote.it, with the User's account information, within 30 days of first agreeing to these Terms. Opting out does not affect the User's access to the Service in any way, and the remaining provisions of these Terms continue to apply.

⑧ Severability of this Article. If paragraph 4 (waiver of class actions and class arbitration) is found unenforceable, then paragraphs 2 through 6 do not apply in their entirety and the dispute will be resolved in a court of competent jurisdiction. If any other paragraph is found unenforceable, that paragraph is severed and the remainder stays in effect.

⑨ Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED ACCESS, AND ERROR-FREE OPERATION. Warranties that the law of the User's state does not permit to be excluded remain effective to that extent.

⑩ Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Company's total liability to a User in connection with the Service will not exceed the greater of one hundred United States dollars (US$100) or the amount the User actually paid the Company in the twelve months preceding the event giving rise to the claim. The Company is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data or profits. This paragraph does not apply to loss caused by the Company's intent or gross negligence, or to liability that may not be limited by law.

⑪ Indemnification. The User will indemnify the Company for losses and reasonable attorneys' fees the Company incurs in connection with a third-party claim arising from the User's use of the Service, the User's User Content, the User's breach of these Terms, or the User's infringement of a third party's rights. The Company will notify the User promptly upon becoming aware of such a claim, and the User may participate in the defense at the User's own expense.

⑫ California Residents. Under California Civil Code section 1789.3, complaints regarding the Service may be sent to support@monote.it. Users may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, telephone (800) 952-5210.

⑬ Governing Law for this Article. Notwithstanding Article 35(1), the formation, validity, and interpretation of the agreement to arbitrate under this Article are governed by the Federal Arbitration Act. All other matters are governed by Article 35, and nothing in this Article limits rights guaranteed to the User by the mandatory law of the User's state of residence.

Addendum

① The Company publishes these Terms at 10:00 KST on August 29, 2026.

② For a User who first enters into a service agreement at or after 10:00 KST on August 29, 2026, these Terms take effect when the User expressly agrees to them during registration or the application to use the Service.

③ For an existing User who entered into a service agreement before 10:00 KST on August 29, 2026, the Terms dated August 10, 2026 (v3) continue to apply through September 28, 2026 (KST), and these Terms take effect at 00:00 KST on September 29, 2026 after 30 days' advance notice. From 10:00 KST on August 29, 2026 until immediately before 00:00 KST on September 29, 2026, the Company will provide in-Service and email notice stating or linking to the full Terms, comparing the principal changes, explaining the reasons and effective dates, and describing how to terminate the service agreement if the User does not agree to the amended Terms and that failure to terminate within the stated period will be treated as agreement.

④ An existing User who does not agree to the amended Terms may terminate the service agreement through the membership-withdrawal procedure in the Monosemy app before 00:00 KST on September 29, 2026. If the Company has clearly provided the notice described in paragraph 3 and the existing User does not terminate the service agreement within that period, the User is deemed to have agreed to these Terms. Where law requires express consent, the Company will obtain separate consent.

⑤ Notwithstanding paragraph 4, for an existing User residing in the United States, Article 39(2) through (6), concerning arbitration, class and class-arbitration waivers, jury-trial waiver, and mass-arbitration procedure, apply only if the User receives clear notice and separately affirmatively agrees to those provisions. The 30-day arbitration opt-out period under Article 39(7) begins on that separate-assent date.

⑥ These Terms supersede the Terms dated August 10, 2026 (v3). The principal changes are as follows.

New Article 22(5): requires content-free metadata to be reviewed first after an urgent security threat is identified and permits temporary review of incident-related content records only where metadata is insufficient and further harm is imminent. It also requires automated masking, limited personnel access, access logs, restrictions on sensitive-information use, and destruction as soon as the purpose is achieved.
Amended Article 11(1): ends trial operation of the Service as a whole at 00:00 KST on September 29, 2026, and limits Trial Features thereafter to features the Company individually designates. The data-integrity and recovery disclaimer therefore applies only to those designated features.
New Article 35(4): provides that where the law of the User's country of residence governs interpretation or jurisdiction differently, that law applies.
New Chapter 12: adds U.S. supplemental terms concerning informal resolution, individual arbitration, class and jury-trial waivers, mass arbitration, a 30-day arbitration opt-out, warranty disclaimer, liability cap, indemnification, and California notice. Arbitration and waiver provisions apply to existing Users only upon separate affirmative assent.

Terms of Service